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Exhibitor profile

LoungeUp – Guest Engagement Platform

Guest relationship management platform that drives revenue and guest satisfaction with the smart use of data

LoungeUp is an ultra-personalised guest relationship management platform designed for tourist accommodation providers to increase their revenue (€10 additional revenue per customer), improve their guest satisfaction and guest knowledge.

This platform allows hoteliers to manage interaction with guests across all communication channels (emails / SMS / guest portal / chat / push notifications...) in order to unify the relationship and personalise guests’ experience.

Additionally, LoungeUp centralises guest data from PMS, social networks, online reputation and SMS / email / chat conversations, this provides hotel owners with enhanced guest records and an ultra-fast search engine, which allows you to customise marketing actions according to each guest profile.
  • Throughout the stay, guest interactions are automated and cleverly personalised. Depending on guest preferences, the hotel offers additional services before the stay, this increases additional income (€10 per client).
  • Administrative formalities are facilitated with check-in forms to be completed before arrival, and pre-filled police forms ready upon the day of arrival.
  • Throughout the stay, the hotel proposes tourist recommendations and services, providing guests with a portable travel guide.
  • After the stay, loyalty actions are more relevant and effective thanks to a unified and enriched guest file.

LoungeUp offers 4 different plans depending on hotel needs:
  1. LoungeUp Communication: Perfect for effective communication between you and your guests throughout their stay.
  2. LoungeUp Engagement: Ideal to make your guests’ stay as smooth as possible by being at their disposal at all times.
  3. LoungeUp Insight: Designed to provide your customers with the optimal personalised digital and human experience.
  4. LoungeUp Enterprise: The ultimate solution to make sure your guests are at the centre of your actions.

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Destinations

  • Africa

    Algeria, Angola, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Democratic Rebublic of the, Congo, the Republic of the, Cote d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Saint Helena, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe

  • Antarctica

    Antarctica, Bouvet Islands, Heard Island & McDonald Islands

  • Asia

    Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, East Timor (Timor-Leste), Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Korea, the Democratic People's Republic of, Korea, the Republic of, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar(Burma), Nepal, Oman, Pakistan, Palestine, State of, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen

  • Europe

    Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, North Macedonia, Republic of, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom

  • North America

    Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bonaire, Canada, Cayman Islands, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, French Antilles, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Netherlands Antilles, Nicaragua, Panama, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Martin, Saint Pierre & Miquelon, Saint Vincent & the Grenadines, Trinidad & Tobago, Turks & Caicos Islands, United States of America, US Minor Outlying Islands, Virgin Islands (British), Virgin Islands (U.S.)

  • Oceania

    American Samoa, Australia, Christmas Island, Cocos Islands, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna

  • South America

    Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, French Southern Territories, Guyana, Paraguay, Peru, South Georgia & the South Sandwich Islands, Suriname, Uruguay, Venezuela